With the right to travel on the safe side
Many plan their best weeks in months in advance and accordingly large is of course the anticipation. But what to do, occur when defects in the holiday hotel in the catalog or the tender does not coincide with reality? Generally, it must be distinguished between inconvenience and shortcomings. Among the inconveniences of a package, for example, flight delays of up to 8 hours at a nationwide long-distance travel or usual conditions in tropical countries. This also implies that every now and then tropical insects may stroll through the hotel room, without this constituting a lack of travel. First, we turn to the complaint to the tour guide of the organizer, where you have booked and displays the shortage. Because according to the current case law have to give the organizers the first opportunity to remedy the deficiency. For instance, a deficiency than non-functional or non-existent air conditioning. Or if the hotel has no beach, contrary to the image catalog, or the distance information to the beach is incorrectly specified in the catalog.
The right to travel in terms of defects
Are the defects such as faulty showers, air conditioning or toilets after the complaint with the guide or at the front desk of the hotel can not be eliminated quickly, usually a room change for quick corrective action is proposed. However, there are serious shortcomings in the resort itself, for example, if the pool is dirty or defective and therefore can not be used, only one hotel change comes into consideration. The guide will then consider what hotel room, and organize the move accordingly. If you show no defect in the existing site to the tour guide, one has the organizer are not given the opportunity to remedy the defect and the display of the defect with travel travel demand for a price reduction is not possible in retrospect. But if you have the defect site and see the confirmation in writing from the tour guide will, we have sent in writing after the return from the holiday 4 weeks to the lack of demand for travel and a corresponding reduction in price to the organizer. Is recommended to send the complaint by registered mail / return receipt. Helpful for a complaint and demand for travel price reduction of the photos are displayed defects or addresses of persons who can testify to the defects.
Travel price reduction in travel law
What ultimately fails to travel price reduction decided by the tour operator or the Tribunal to the traveler and the organizer should provide each other in the run have not agreed on a sum determined. Tables are the basis for decisions on travel price reduction.
